Bussin' dee'z NUTS!

Return & Refund Policy

Last updated: September 2025

Thank you for shopping with 11 Echos. All our products are printed on demand through our third party provider. Because each item is custom made for you, our return/refund policy is designed accordingly. Please read this policy carefully before making a purchase.

What is covered / when we accept returns

We will offer a replacement or refund if your order has any of the following issues:

• The product is damaged, defective, or misprinted.
• The product is incorrect (wrong design, color, or item) due to our error.
• Our third party provider’s quality control or fulfillment error resulted in visible flaws.

If one of the above happens, you must:

1. Notify us within 30 days of the delivery date.
2. Provide a detailed description of the issue and clear photos showing the defect or error.
3. Depending on the circumstance, return the item (if requested), in original condition, with tags and packaging if applicable.

We will evaluate the claim and, if approved, offer either a replacement or a refund.

What is not covered

Because our products are custom printed per order, the following are not eligible for refund/exchange:

• “Buyer's remorse” — e.g. you changed your mind, don’t like the color, or ordered the wrong size.
• Minor variances in print or color which are normal in the print-on-demand process.
• Orders damaged due to customer misuse after delivery.
• Orders that are lost due to wrong address provided by the customer.
• We do not offer size or style exchanges since each item is custom printed.

Refunds

If a refund is approved:

• Refunds will be issued using the same payment method used for purchase.
• It may take a few business days for your bank or credit card company to process and post the refund.
• If you pay shipping or “reship” costs, those may not be refunded, unless the issue was ours.

Reporting timeline & process

• You must report any damage, defects, or incorrect items within 30 days after delivery.
• To initiate a claim, contact us at 11echosucpa@gmail.com with your order number, photos, description of the problem, and preferably the packaging.
• We will respond to your claim within approximately 3-5 business days and advise on next steps (refund, replacement, etc.).

Shipping returns

• If a return is required, we will provide shipping instructions.
• Return shipping may be at your expense, unless the issue is due to our error or our third party provider fulfillment error.
• Items should be returned in the original packaging (if possible) and unused (unless defective).

Order cancellations

• Because items are custom printed, cancellation is only possible before printing/production begins. Once we send the job to our third party provider, we cannot cancel.
• If you wish to cancel, contact us immediately; we will do our best but cannot guarantee cancellation if production has started.

Your responsibilities

• Check your order details (size, design, color, shipping address) carefully before placing your order.
• Keep photos and packaging if you need to submit a claim.
• If an order is returned to us because of an incorrect or incomplete address you provided, we may charge you the shipping cost to resend (if applicable).

If you have any questions about this policy, or need help with an order, please contact us at 11echosucpa@gmail.com. We’re here to make sure you’re happy with your purchase.

Thank you for supporting 11 Echos!